Refund Policy

Everything you buy on Amature is digital: credits and Premium are added to your account once the TRON network confirms your USDT payment. Nothing can be handed back after it has been used, so purchases are final - except in the cases below, where we always make it right.

When we refund or put it right

• You paid and nothing arrived. If your credits or Premium are still missing an hour after the network confirmed the transfer, write to [email protected] with the amount and roughly when you sent it. We trace the payment and either deliver the order or send the money back.
• The amount matched no order. A transfer we cannot match is held for you, never lost. Ask and we add it to your account or return it.
• One order, two payments. The extra payment is returned in full.
• A fault on our side. If something we broke kept you from using what you paid for, we refund the unused part or extend your Premium by the days you lost.

How refunds are sent

In USDT (TRC20), to the address the payment came from, minus the network fee, within 7 days of our reply. Credits already spent, Premium days already used and accounts closed for breaking the Terms are not refunded.

Nothing to cancel

Premium is paid once for a fixed period and never renews by itself. When it ends, your account goes back to the free plan and you keep your chats and your credits.

Questions about a payment: [email protected]